Job: Business Systems Analyst (DoTS)

This posting has expired and is no longer available.

Job Description

Job Number:2016-1833

Business Systems Analyst (DoTS)
ERAC-Technology Services

FTE: 0.000
Hours Per Day: 8.00
Position Type: Continuing

Start Time:
End Time:

Salary: $33.77 - $37.66

Closing Date: Open Until Filled - To be considered for this position, please submit a
completed online application and upload required documents on or before
this date.

Additional Information: This position will provide business process and technical assistance in
identifying, developing, implementing, training, and maintaining systems and
procedures which support school district staff in accumulation, management,
analysis and reporting of district systems.


GROUP: Professional/Technical (Non-represented) LEVEL: 22

: Exempt

: 247 HOLIDAYS: 13

SUMMARY: The job of "Business Systems Analyst-Fiscal/Human Resource/Student System" was created for the

purpose/s of providing business process and technical assistance in identifying, developing, implementing,

training, and maintaining systems and procedures which support school district staff in their use of technology

related to the accumulation, management, analysis, and reporting of the District’s fiscal, human resource and

student management systems.

The Business Systems Analyst recognizes problems, develops recommendations and solutions, oversees

correction within assigned specialty; works effectively, independently and follows through on assignments;

promotes and maintains a team environment; works effectively with vendors, end users and managers;

communicates orally and in writing; reads, interprets and applies technical publications and documentation.

CONTEXT AND MISSION: Highline Public Schools serves approximately 19,000 students in the communities of

Burien, Des Moines, Normandy Park, SeaTac, Boulevard Park and White Center Heights in Washington State.

Starting in the fall of 2012, the Highline community came together to develop a four-year strategic plan outlining

the community’s bold goals and big dreams for its children. The plan’s promise is that every student in Highline

Public Schools is known by name, strength, and need, and graduates prepared for college, career, and citizenship.

The collective commitment embodied in the plan is grounded in the community’s deep belief that Highline

students are capable of reaching the plan’s ambitious goals and is driven by students’ aspirations for their future.

The instructional vision articulated in the plan is organized around Four Pillars that guide professional and

organizational practices:

- Equitable access to rigorous, standards-based instruction. High-quality instruction for all students.

- Results-focused professional learning and collaboration. Investing in our people so they continuously fine-tune
their craft and grow in their profession.

- Strong partnerships with families and community. Schools can’t do it alone. We are better when students,
families, community and educators work hand-in-hand.

- A culturally responsive organization. Our diversity is a strength and an asset. We are committed to equity,
excellent service for all, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not

exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also

be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

1. Major Programmatic Responsibilities (Oversight, Leadership, Policy-level Decision-Making):

- None.

2. Major Operational Responsibilities (Day-to-Day tasks, Planning, Judgment):


- Collaborates with district end users, vendors, and peers in other districts for the purpose of implementing
and maintaining fiscal, human resource, and student systems and/or programs.

- Defines and documents data collection standards that include:
? Department configurations and staff responsibilities,

? Alignment with State codes for State and federal reporting requirements, and

? Consistent data use and knowledge across departments and functions.

- Communicates data governance standards across departments.

- Assists in the development of data verification protocols to ensure that data is accurate when
transferred to the state.

- Provides status reports regarding the district’s compliance to district data coordination staff and

respond to requests for data for analysis purposes.

- Monitors compliance with regard to data standards and maintenance of records.

- Assists in the direction of the data analysis activities and instructional improvement initiatives.
- Answers calls related to enterprise applications; initiate trouble tickets; document problems and resolve


- Communicates with District personnel and external organizations (e.g. new practices, methods, solutions,
reports, etc.) for the purpose of increasing knowledge and sharing information.

- Assists with installation, maintenance, and upgrades to applications for deployment (e.g. purge obsolete
data, identify and resolve software defects, design and implement software enhancements, system
testing, etc.).

- Provides first point of contact for enterprise applications.

- Monitors and assist with problem resolution of WAN/LAN communications related to application usage.

- Assists in preparation of IT Helpdesk documentation; ensure documentation is current and meets

- Maintains confidentiality of information processed through the department.

- Maintain professional competence, knowledge and skill necessary for the satisfactory performance of all
assigned responsibilities.

- Plans, organizes and supports the use of application software related to problem resolution, training and

- Provides quality assurance review and testing of application systems/programs to ensure compliance with
specifications and requirements (e.g. manages information system support for the purpose of providing
accuracy of data entered, ability to access system information, and to retrieve information in a usable

- Provides technical assistance to less experienced personnel in the resolution of system related problems.

3. Legal & Safety Compliance (Federal, State, District, Collective Bargaining Agreements):

- Supports the District’s policies for appropriate web and e-mail use as defined by CIPA (Children’s Internet
Protection Act) and COPPA (Children’s Online Privacy Protection Act) compliance regulations.

- Supports the secure use of district electronic records for HIPPA (Health Insurance Privacy Protection Act)
and FERPA (Federal Education Rights and Privacy Act) compliance.

4. Supervision

- None


5. Training:

- Trains school personnel in the use of application software; participate in and conduct technical training
programs; determine training objectives; and write training programs including outlines, handouts, and
laboratory exercises.

- Schedules appropriate on-going training opportunities for Helpdesk staff.

- Creates and updates troubleshooting documentation and installation/support procedures.

- Trains IT staff on new procedures and functions.

- Trains district staff on the use of new enterprise software enhancements.

6. Communications/District Representation:

- Establishes and maintains relationships with District staff related to job responsibility.

- Improves staff and community communication in the area of technology.

- Communicates status of systems to principals, directors, and tech contacts.

- Represents district at various state-wide meetings and participates in state-wide decisions.

7. Budgetary Authority:

- None.

8. Technology:

- Supports solutions for district-wide implementation.

- Expected to be an avid technological user in the district.

- Maintains a moderate knowledge of Microsoft and Internet technologies.

- Understands and uses common office and enterprise applications regularly.

9. Support:

- Develops and documents data models and business process models to describe the district’s Fiscal,
Human Resource and Student systems.

- Creates reports, through various applications, such as SQL, SQL Query Analyzer, Informix, Oracle, Access,
Tableau, Excel, and other similar tools.

- Supports implementation of enterprise services as assigned by the Director of Technology Services and/or

- Assists District representatives in the research and implementation of enterprise software.

- Assists Department of Technology Services staff in troubleshooting enterprise systems.

10. Professional Development:

- Attends training, conferences, vendor presentations, district meetings and other activities as needed for
professional development.

11. Other Duties:

- Performs related duties and assumes other responsibilities as may be assigned by the Director of Technology
Services and/or designee.


Education and Experience

Associate of Arts degree in Computer Science or a closely related technology field or equivalent related experience

Two years of experience developing and/or supporting applications using Microsoft technologies, 3rd party

purchased applications, in-house developed applications and the Web

Two years of experience in a Business Systems Analyst or related role in a systems support, maintenance and/or

development environment

One year of experience with data extraction and loading



Bachelor’s degree or higher in Computer Science or a closely related technology field

Prior experience working within a K-12 service and support organization

Project management experience

Experience using and applying Internet technologies

Experience supporting enterprise environments and solutions

Experience with application development and troubleshooting

Experience in systems design including logical database, security and system interface design

Experience using SQL-based or desktop-based data extraction and load tools

Experience developing, testing and deploying reports using reporting tools

Familiarity with SunGard Business Plus system


Criminal background clearance

Valid Washington State driver’s license and proof of insurance


Enterprise operations and technology

SharePoint 2013

Project management and coordination skills

Workload planning, supervision and conflict management skills

Basic budget and accounting principles

Analytical, diagnostic, and problem-solving skills

Staff development skills

Communication and process skills

Familiarity with Microsoft and 3rd party networking solutions

Familiarity with Human Resource, Payroll, Budgeting, Position Budgeting, Purchasing/Accounting, Retirement and

Benefit systems and related business processes

School board policies and procedures


Demonstrate evidence of good oral and written communications skills

Maintain effective working relationships with individuals and groups in a multicultural and diverse community

Convey a customer service attitude and focus

Work collaboratively with school and central office administrators, parents, and community members

Demonstrate understanding of and experience with cultural competence

Demonstrate a technical background

Demonstrate business requirements gathering and definition skills

Demonstrate telephone communication and interpersonal skills; Respond to telephone calls, email and personnel

requests for technical support

Trouble-shoot and problem solve on a variety of cross-platform operating systems, networking, and all supported


Document, track and monitor problems to ensure a timely resolution

Produce high-quality technical documentation

Use Structured Query Language (SQL)


Train and instruct others in concepts and process of diagnosing and troubleshooting computer related problems

Be flexible in work procedures and processes

Operate a variety of general office equipment including microcomputers and related software

Organize activities, set priorities, and follow instructions

Comply with school board policies and follow administrative procedures

REPORTING RELATIONSHIP: Reports to the Chief Technology Officer or designee

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is

required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is

occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and

occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision,

and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in indoor conditions and regularly works

near video display. The noise level in the work environment is usually moderate. The employee must deal with

angry and upset students, parents, and community members. The employee must adjust to frequent

interruptions in their work schedule.

Updated by Human Resources as outlined by Exec Dir Tech Serv, 2016.11.21
Updated by Human Resources as outlined by Chief Technology Officer, 2014.11.05
Transferred to new format by Human Resources, 2014.06.27
Updated by Human Resources, 2013.07
Format updated by Human Resources, 2011.03
Revised by Human Resources, 2011.02
Created by Human Resources, 2005.10

Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not

intended to include, every possible activity and task performed by every specific employee.