Job Description


Job Number:2018-3431
Applications Specialist
ERAC-Technology Services
0.000
FTE:
8.00
Hours Per Day:
Position Type: Continuing
Start Time:
End Time:
Salary: $28.79 - $32.11
Open Until Filled - To be considered for this position, please submit a
Closing Date:
completed online application and upload required documents on or before
this date.
Additional Information: This position is located at our Woodside building. This position meets customer
needs by supporting existing applications, integrating new applications,
recommending process improvements, troubleshooting, and training end users
on system functions.
Check for additional Information
JOB TITLE:
APPLICATIONS SPECIALIST (DoTS)

GROUP:
Professional/Technical (Non-represented) LEVEL: 15

FLSA STATUS
: Non-exempt

WORK DAYS PER FISCAL YEAR
: 247 HOLIDAYS: 13

SUMMARY:
The Applications Specialist position is a technical position responsible for providing application support, troubleshooting and minor development, where appropriate. This position works with other Technology Operations Team members to meet customer needs by supporting existing applications, integrating new applications, recommending process improvements, Training end users on current and new system functions and troubleshooting data and/or infrastructure issues relevant to application support and use.

CONTEXT AND MISSION:
Highline Public Schools serves approximately 19,000 students in the communities of Burien, Des Moines, Normandy Park, SeaTac, Boulevard Park and White Center Heights in Washington State. Starting in the fall of 2012, the Highline community came together to develop a four-year strategic plan outlining the community’s bold goals and big dreams for its children. The plan’s promise is that every student in Highline Public Schools is known by name, strength, and need, and graduates prepared for college, career, and citizenship. The collective commitment embodied in the plan is grounded in the community’s deep belief that Highline students are capable of reaching the plan’s ambitious goals and is driven by students’ aspirations for their future. The instructional vision articulated in the plan is organized around Four Pillars that guide professional and organizational practices: - Equitable access to rigorous, standards-based instruction. High-quality instruction for all students. - Results-focused professional learning and collaboration. Investing in our people so they continuously fine-tune their craft and grow in their profession. - Strong partnerships with families and community. Schools can’t do it alone. We are better when students, families, community and educators work hand-in-hand. - A culturally responsive organization. Our diversity is a strength and an asset. We are committed to equity, excellent service for all, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Major Programmatic Responsibilities (Oversight, Leadership, Policy-level Decision-Making): ? None. 2. Major Operational Responsibilities (Day-to-Day tasks, Planning, Judgment): ? Answer calls related to enterprise applications; initiate trouble tickets; document problems and resolve issues. ? Assist with installation, maintenance, and upgrades of applications in development and production. ? Provide first point of contact for enterprise applications. ? Monitor and assist with problem resolution of applications and networking related to application usage. ? Prepare IT Helpdesk documentation; ensure documentation is current and meets standards.

JOB DESCRIPTION:
APPLICATIONS SPECIALIST (DoTS) ? Maintain confidentiality of information processed through the department. ? Maintain professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities. ? Plan, organize and support the use of application software related to problem resolution, training and support. ? Provide quality assurance review and testing of application systems/programs to ensure compliance with specifications and requirements. ? Provide technical assistance to less experienced personnel in the resolution of system related problems. 3. Legal & Safety Compliance (Federal, State, District, Collective Bargaining Agreements): ? Supports the District’s policies for appropriate web and e-mail use as defined by CIPA (Children’s Internet Protection Act) and COPPA (Children’s Online Privacy Protection Act) compliance regulations. ? Supports the secure use of district electronic records for FERPA (Federal Education Rights and Privacy Act) compliance. 4. Supervision ? None 5. Training: ? Train school personnel in the use of application software; participate in and conduct technical training programs; determine training objectives; and write training programs including outlines, handouts, and laboratory exercises. ? Schedule appropriate on-going training opportunities for Helpdesk staff. ? Creates and updates troubleshooting documentation and installation/support procedures. ? Trains IT staff on new procedures and functions. ? Trains district staff on the use of new enterprise software enhancements. 6. Communications/District Representation: ? Establishes and maintains relationships with District staff related to job responsibility. ? Improves staff and community communication in the area of technology. ? Communicates status of systems to principals, directors, and tech contacts. ? Represents district at various state-wide meetings and participates in state-wide decisions. 7. Budgetary Authority: ? None. 8. Technology: ? Supports solutions for district-wide implementation. ? Expected to be an avid technological user in the district. ? Moderate knowledge of Microsoft and Internet technologies. ? Understands and uses common office and enterprise applications regularly. 9. Support: ? Supports implementation of enterprise services as assigned by the Director of Technology Services. ? Assists District representatives in the research and implementation of enterprise software. ? Assists Department of Technology Services staff in troubleshooting enterprise systems. 10. Professional Development: ? Attends training, conferences, vendor presentations, district meetings and other activities as needed for professional development. 11. Other Duties: ? Performs related duties and assumes other responsibilities as may be assigned by the Director of Technology Services. Highline Public Schools 81R15AS Application Specialist (DoTS) Page 2 of 4

JOB DESCRIPTION:
APPLICATIONS SPECIALIST (DoTS)

MINIMUM QUALIFICATION
: Education and Experience Voc/Tech or AA degree in a Technology related field rdTwo years of experience supporting applications using Microsoft technologies, 3 party applications, in-house developed applications and the Web One year of experience using and supporting illuminate GUI and Back-end technologies One year of experience with data extraction and loading Two years of experience using Web-based technologies ADDITIONAL REQUIREMENTS: Experience supporting enterprise environments and solutions Experience using and applying Internet technologies



PREFERRED QUALIFICATIONS:
:
Bachelor’s Degree in the field of Technology Experience working in a K-12 service and support organization

CONDITION OF EMPLOYMENT:
Criminal background clearance Washington State driver’s license and proof of insurance

KNOWLEDGE OF:
Enterprise operations; technology; staff development skills; communication and process skills; project management and coordination skills; people skills; planning skills; supervision skills; problem solving skills; budget skills Application development and troubleshooting skills Microsoft and 3rd party networking solutions SQL-based or desktop-based data extraction and load tools District resources, standards and policies A variety of field concepts, practices, and procedures Strong application troubleshooting skills Familiarity with Microsoft and 3rd party networking solutions School board policies and procedures

ABILITY TO:
Independently establish daily work priorities and accomplish tasks in a timely manner Perform effectively under the pressure of heavy workloads and deadlines Remain flexible in responding to multiple customer requests Communicate effectively and clearly both verbally and in writing at all levels Operate a microcomputer and related software Establish and maintain effective working relationships with staff, students and general public Demonstrate understanding of and experience with cultural competence Organize activities, set priorities, and follow instructions Comply with district board policies Work cooperatively with staff, students and parents in a school environment Highline Public Schools 81R15AS Application Specialist (DoTS) Page 3 of 4

JOB DESCRIPTION:
APPLICATIONS SPECIALIST (DoTS) Make sound decisions and resolve staff conflicts tactfully and diplomatically Attend to detail and follow tasks through to completion Maintain strict confidentiality Use and apply Internet technologies Demonstrated ability to work on a team, especially one made up of office personnel, and troubleshooting end-user problems Develop, test and deploy reports using reporting tools Demonstrate a strong technical background Respond to telephone calls, e-mail and personnel requests for technical support Train and instruct others in concepts and process of diagnosing and troubleshooting computer related problems Excellent telephone communication and interpersonal skills Analytical, diagnostic, and problem-solving skills Trouble-shooting and problem resolution skills on a variety of cross-platform operating systems, networking, and all supported applications Document, track, and monitor problems to ensure a timely resolution Present a friendly presence and helpful attitude; good interpersonal skills and ability to work well with others Comply with school board policies and follow administrative procedures

REPORTING RELATIONSHIP:
Reports to Chief Technology Officer or designee

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in indoor conditions with prolonged exposure to electronic equipment and visual display screens. This position requires District travel. The employee must be able to work independently with minimal supervision. The noise level in the work environment is usually moderate. The employee must adjust to frequent interruptions in their work schedule.

CLASSIFICATION HISTORY
Updated by H.R. as outlined by Assist Dir of Technology, 2014.12.12 Updated reporting relationship job title, 2014.08.29 Transferred to newest format and changed from exempt to non-exempt, 2014.03.06 Created by Human Resources, 2011.08.01 Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not intended to include, every possible activity and task performed by every specific employee. Highline Public Schools 81R15AS Application Specialist (DoTS) Page 4 of 4

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