Job Description


Job Number:2017-2947

Benefits-Retirement Customer Service Professional
ERAC-Human Resources

FTE: 1.000
Hours Per Day: 8.00
Position Type: Continuing

Start Time:
End Time:

Salary: $30.54 - $34.06

Closing Date: 02/22/2018 - To be considered for this position, please submit a completed
online application and upload required documents on or before this date.

Additional Information: This position will partner with colleagues in order to manage benefits-
retirement portion of compensation. This position will lead the retirement
portion of the work while also being cross-trained to support benefits lead.

JOB TITLE: BENEFITS AND RETIREMENT CUSTOMER SERVICE PROFESSIONAL

GROUP: Professional/Technical (non-represented) LEVEL: 17

FLSA STATUS
: Nonexempt



WORK DAYS PER FISCAL YEAR
: 247 HOLIDAYS: 13

SUMMARY: As a part of its commitment to innovate and increase operational efficiency, all staff members of
Employee Services are expected to: deliver impeccable customer service; ensure speedy and accurate
turnaround of all HR, payroll and budget transactions; and work as a cross-trained, flexible and cohesive team.
The Benefits and Retirement Customer Service Professional is a critical member of the Employee Services team,
working closely with department leadership on the development of new and revised policies and procedures for
the unit. They are expected to exercise independent judgment in the processing of transactions. They may be
consulted to interpret Board policy or state or federal guidelines related to the transactions they process. They
will also evaluate applications from employees to determine eligibility in line with established policies and
procedures. This is an exciting opportunity for experienced operations professionals to have a lasting impact on
the way Highline Public Schools serves its staff, students and community.

CONTEXT AND MISSION: Highline Public Schools serves approximately 19,000 students in the communities of
Burien, Des Moines, Normandy Park, SeaTac, Boulevard Park and White Center Heights in Washington State.
Starting in the fall of 2012, the Highline community came together to develop a four-year strategic plan outlining
the community’s bold goals and big dreams for its children. The plan’s promise is that every student in Highline
Public Schools is known by name, strength, and need, and graduates prepared for college, career, and citizenship.

The collective commitment embodied in the plan is grounded in the community’s deep belief that Highline
students are capable of reaching the plan’s ambitious goals and is driven by students’ aspirations for their future.

The instructional vision articulated in the plan is organized around Four Pillars that guide professional and
organizational practices:

* Equitable access to rigorous, standards-based instruction. High-quality instruction for all students.
* Results-focused professional learning and collaboration. Investing in our people so they continuously fine-

tune their craft and grow in their profession.
* Strong partnerships with families and community. Schools can’t do it alone. We are better when students,

families, community and educators work hand-in-hand.
* A culturally responsive organization. Our diversity is a strength and an asset. We are committed to equity,

excellent service for all, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not
exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also
be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

* Manage and carry out activities related to benefits and retirement research, program design and
implementation for Highline Public Schools employees, including responding promptly to Employee
Services team members and other staff members’ inquiries and requests.

* Provide direct support as a key member of a cross-functional team with other Employee Services
professionals on activities related to human resources, including employee-life-cycle transactions
(staffing, hiring, onboarding, substitute processing, etc.).

JOB DESCRIPTION: BENEFITS AND RETIREMENT CUSTOMER SERVICE PROFESSIONAL

* Ensure efficient and accurate benefits and retirement program management, including data entry and
coordination between different data systems as needed.

* Support Employee Services and other Highline employees in using new software and technology systems,
including troubleshooting in response to their inquiries and participating in high-level staff trainings.

* Provide input as to the design and implementation of district benefits and retirement programs and
administration.

* Support Employee Services Customer Service Representatives in responding to routine queries related
to district benefit and retirement policies and programs.

* Ensure high-quality service and efficiency of assigned transactions and make suggestions for process
improvements to the Employee Services Executive Director.

* Other duties may be assigned as required to ensure achievement of Employee Services department
and/or Highline Public Schools’ objectives.

MINIMUM QUALIFICATION:
Education and Experience
Three or more years of experience in two or more areas of Human Resources or a related field AND
Bachelor Degree in Human Resources, Business Administration, Public Policy, or a related field

PREFERRED QUALIFICATIONS::
HR experience in an educational K-12 school district SHRP, PHR or SPHR certification

CONDITION OF EMPLOYMENT:
Criminal background clearance Valid WA State Driver’s License

KEY COMPETENCIES:
The ideal candidate will be able to demonstrate the following:

Skill in Human Resources and Operations
* Experience working in human resources and benefits and leave administration.
* Commitment to ongoing learning and professional development to improve their performance and

increase operational efficiency.
* Detail-oriented, able to skillfully manage all operations activities including database management,

customer service initiatives, correspondence, and departmental/district policies and procedures.

Communication and Interpersonal Skills
* Communicates effectively, tailoring message for the audience, context, and mode of communication.
* Builds and maintains positive relationships.
* Interest in working effectively with others cross-functionally; working to build consensus and resolve

conflicts as needed.

Strategic Planning and Effective Execution
* Exhibits strong focus on goals and results. Sets clear metrics for success.
* Thrives in achievement-oriented and fast-paced environment.
* Demonstrates outstanding critical thinking skills, including the ability to analyze data, identify trends,

pinpoint problems and root causes, and develop innovative solutions.

REPORTING RELATIONSHIP: Reports to the Compensation, Benefits, Leaves Team Lead

JOB DESCRIPTION: BENEFITS AND RETIREMENT CUSTOMER SERVICE PROFESSIONAL

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is
required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is
occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and
occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and
ability to adjust focus. Some travel between school sites and recruitment job fairs is required. Teamwork and
high productivity requirements create frequent extra hour days, attendance at meetings before and after work,
and weekend work.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in indoor conditions and regularly works
near video display. The noise level in the work environment is usually moderate. Some travel between school
sites and recruitment job fairs is required. Teamwork and high productivity requirements create frequent extra
hour days, attendance at meetings before and after work, and weekend work.

Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not
intended to include, every possible activity and task performed by every specific employee.

Highline Public Schools, District #401, complies with all federal rules and regulations and does not discriminate in
admission, access, treatment, or employment in education programs or hiring practices on the basis of race,
creed, religion, color, national origin, age, sex, sexual orientation including gender expression or identity, marital
status, honorably-discharged veteran or military status, the presence of any sensory, mental, or physical disability,
or the use of a trained dog guide or service animal by a person with a disability. This holds true for all students
who are interested in participating in educational programs and/or extracurricular activities. Any person having
inquiries should contact: Age Discrimination Act, Americans with Disabilities Act, Affirmative Action, Civil Rights
Act (employees), and Title IX: Chief Talent Officer, 206.631.3121, titleixofficer@highlineschools.org; Civil Rights
Act: Executive Director of Student Support and Family Engagement, 206.631.3100, 206.631.3100,
civilrightscoordinator@highlineschools.org; Section 504 of the Rehabilitation Act- Director of Health and Social
Services, 206.631.3011, 504coordinator@highlineschools.org

CLASSIFICATION HISTORY
Updated by Human Resources, title change from Compensation, Benefits and Leaves Customer Service Professional (Tier 3), 2018.02.13
Created by Human Resources, 2016.01.23

\tMINIMUM QUALIFICATION:
\tPREFERRED QUALIFICATIONS::
\tCONDITION OF EMPLOYMENT:
\tREPORTING RELATIONSHIP: Reports to the Compensation, Benefits, Leaves Team Lead

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