Technology Services Student Intern
Technology Services Student Intern
Hours Per Day:
Position Type: Substitute
Salary: $12.40 - $0.00
Open Until Filled - To be considered for this position, please submit a
completed online application and upload required documents on or before
Additional Information: By invitation only
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JOB TITLE: TECHNOLOGY SERVICES STUDENT INTERN
FLSA STATUS: Non-exempt
WORK DAYS PER FISCAL YEAR: Up to 247 as scheduled by the Department of Technology Services (DoTS)
SUMMARY: Performs entry-level problem solving and technical assistance. Receives support requests from peers or end users via the phone, in person or onsite. Troubleshoots inoperable computers. May assist end users with configuration of district computers. May installs hardware and/or software on district computers. Creates, maintains and prioritizes a list of work orders and/or tasks. Communicates effectively, both in person and on the phone, with end users and other support staff. Performs other reasonable duties that may be assigned to meet the usual and unusual demands placed on the team.
CONTEXT AND MISSION: Highline Public Schools serves approximately 19,000 students in the communities of Burien, Des Moines, Normandy Park, SeaTac, Boulevard Park and White Center Heights in Washington State. Starting in the fall of 2012, the Highline community came together to develop a four-year strategic plan outlining the community’s bold goals and big dreams for its children. The plan’s promise is that every student in Highline Public Schools is known by name, strength, and need, and graduates prepared for college, career, and citizenship. The collective commitment embodied in the plan is grounded in the community’s deep belief that Highline students are capable of reaching the plan’s ambitious goals and is driven by students’ aspirations for their future. The instructional vision articulated in the plan is organized around Four Pillars that guide professional and organizational practices: - Equitable access to rigorous, standards-based instruction. High-quality instruction for all students. - Results-focused professional learning and collaboration. Investing in our people so they continuously fine-tune their craft and grow in their profession. - Strong partnerships with families and community. Schools can’t do it alone. We are better when students, families, community and educators work hand-in-hand. - A culturally responsive organization. Our diversity is a strength and an asset. We are committed to equity, excellent service for all, and continuous improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Major Programmatic Responsibilities (Oversight, Leadership, Policy-level Decision-Making): ? None. 2. Major Operational Responsibilities (Day-to-Day tasks, Planning, Judgment): ? Demonstrates good customer service skills. ? Conducts service repairs in a timely manner. ? Diagnoses workstation, printer and other related equipment problems. ? Optimizes workstations.
JOB DESCRIPTION: TECHNOLOGY SERVICES STUDENT INTERN ? Troubleshoots, supports and performs maintenance on workstations. ? Works closely with Help Desk staff and Tier II staff to resolve issues at remote locations. ? Maintains and operates service repairs in a timely manner, including day-to-day user requests, equipment issues, and the operation of equipment at the workstation level. 3. Legal & Safety Compliance (Federal, State, District, Collective Bargaining Agreements): ? Supports the District’s policies for appropriate web and e-mail use as defined by CIPA (Children’s Internet Protection Act) and COPPA (Children’s Online Privacy Protection Act) compliance regulations. ? Supports the secure use of district electronic records for FERPA (Federal Education Rights and Privacy Act) compliance. ? Follows vendor specifications for equipment parts replacement. 4. Supervision ? None 5. Training: ? Helps maintain training documentation and installation/support procedures. ? Participates in training programs. ? Works closely with Tier II, Tier III and Helpdesk personnel to troubleshoot and diagnose problems. 6. Communications/District Representation: ? Provides daily correspondence to supervisor and/or, peers, and Helpdesk personnel regarding hardware status, updates, security threats, and operation requirements. ? Establishes and maintains relationships with District staff related to job responsibility. ? Improves staff and community communication in the area of technology. ? Updates call tracking tickets 7. Budgetary Authority: ? None. 8. Technology: ? Uses core software to address new tasks. ? Performs routine functions to increase workstation performance and reliability. ? Accesses and/or enters ad hoc information; produces requested reports. ? Models the use of district technology resources in a safe, ethical, and legal manner. ? Emergent knowledge and frequent user of Microsoft and Internet technologies. ? Early adopter of new technologies. 9. Support: ? Supports implementation of services as assigned by supervisor. ? Assists Department of Technology Services staff in troubleshooting enterprise systems. 10. Professional Development: ? Attends training, conferences, vendor presentations, district meetings and other activities as needed for professional development. 11. Other Duties: ? Performs related duties and assumes other responsibilities as may be assigned by manager or Director of Technology Services. Highline Public Schools GS7TSSI Technology Services Student Intern Page 2 of 4
JOB DESCRIPTION: TECHNOLOGY SERVICES STUDENT INTERN
MINIMUM QUALIFICATION: Education and Experience Familiarity with workstation configuration and basic networking concepts Evidence of good oral and written communications skills and the ability to work in a team environment Experience using and applying Internet technologies Experience working with the following: Windows, Linux, Macintosh, entry level LAN/WAN technology, peripherals and software
PREFERRED QUALIFICATIONS:: Continuing education in Computer Science or related field with A+, MCSA/MCSE, Linux, Windows, Macintosh, iOS and peripheral training, or similar ADDITIONAL REQUIREMENTS: Valid WA State driver’s license and proof of insurance
CONDITION OF EMPLOYMENT: Criminal background clearance
KNOWLEDGE OF: Enterprise operations; technology; communication and process skills; people skills; planning skills; problem solving skills Best practices in oral and written communications as well as good spelling and grammar Board policies and procedures
ABILITY TO: Maintain a good working relationship with supervisor, end users and peers using good interpersonal skills Maintain computers at remote sites Test hardware and software configuration within district guidelines Present a friendly presence and helpful attitude Demonstrate good oral and written communication skills Comply with school board policies and follow administrative procedures
REPORTING RELATIONSHIP: Reports to the Director of Technology Services or designee
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Highline Public Schools GS7TSSI Technology Services Student Intern Page 3 of 4
JOB DESCRIPTION: TECHNOLOGY SERVICES STUDENT INTERN While performing the duties of this job, the employee regularly works in indoor conditions and regularly works near video display with prolonged exposure to electronic equipment and visual display screens. The noise level in the work environment is usually moderate. The employee must deal with angry and upset students, parents, and community members. The employee must adjust to frequent interruptions in their work schedule. Requires District travel; works independently; requires minimal supervision.
CLASSIFICATION HISTORY Transferred to newest format by Human Resources, 2014.04.16 Updated by Human Resources to add district introduction, 2013.10.24 Created by Human Resources and Technology Services, 2013/01 Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not intended to include, every possible activity and task performed by every specific employee. Highline Public Schools GS7TSSI Technology Services Student Intern Page 4 of 4