Hours Per Day:
Position Type: Continuing
Salary: $36.47 - $40.67
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JOB TITLE: TELECOM/NETWORK ENGINEER - DoTS
GROUP: Professional/Technical (non-rep) LEVEL: 23
FLSA STATUS: Exempt
WORK DAYS PER FISCAL YEAR: 247 HOLIDAYS: 13
SUMMARY: The Telecom/Network Engineer has the responsibility for the administration of VoIP and video operations. The Telecom/Network Engineer manages and maintains the organization-wide telecom, VoIP and video network (instructional, administrative and security), both physical and virtual. This individual will work with a team to establish standards, policies and procedures to provide a high quality deployment while building a support structure to ensure that the organization receives full functionality and benefits from the products and services within the IT infrastructure.
CONTEXT AND MISSION: Highline Public Schools serves approximately 19,000 students in the communities of Burien, Des Moines, Normandy Park, SeaTac, and White Center in Washington State. In 2013, parents, students, community members, and staff at all levels of the district came together to develop a strategic plan that reflects our goals and dreams for our students. The plan was updated in 2018 to guide our work through 2023. The plan’s promise is that every student in Highline Public Schools is known by name, strength, and need, and graduates prepared for the future they choose. The strategic plan is centered on Our Promise. It includes five big goals for Highline students, supported by Our Foundation. * Equity. We will disrupt institutional biases and end inequitable practices so all students have an equal chance at success. * Instruction. We will reduce achievement and opportunity gaps by using culturally responsive, inclusive, standards-based instruction. * Relationships. We will know our students by name, strength and need and have open, two-way communication with students, families and community partners. * Support. We will increase student success by supporting their social-emotional and academic needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintains data, voice and video network hardware and systems; investigates and resolves network and hardware matters of significance; researches, analyzes, isolates and resolves errors; assesses and updates older networks as needed and in accordance with specified plans and in communication with peers and administration. * Provides technical support on data, voice or video (instructional, administrative and security) networks for internal and/or external customers; answers technical questions; recommends and implements approved course of action. Provides technical leadership for data or voice network problem escalation and resolution. * Installs and maintains network facilities, including hardware, software, and system data for large networks. Installs network applications on network servers and/or voice equipment; maintains, tests, researches and resolves problems. Determines appropriate standard testing routines or scripts; may test various voice or data equipment such as routers, switches, hubs or optical equipment, or multi-function switches, video
JOB DESCRIPTION: TELECOM/NETWORK ENGINEER - DoTS encoders and decoders, end offices, signaling transfer points, private branch exchanges (PBX), voice mail, and call management system, security lock administration, etc. for maintenance. * Designs, implements and maintains various networks such as LAN, WAN, and voice systems in accordance with specified requirements. Prepares data or voice network diagrams and drawings to document and assist in communicating current operational status of networks. * Performs data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance. * Provides leadership and work guidance to less experienced personnel. * Prepares routine proposal documentation and information to meet customer requirements. Prepares routine cost analyses and vendor comparisons to ensure cost-effective and efficient operations, and measures feasibility of various approaches. * Skills needed: VoIP Routing and Switching, SIP, familiarity with PBX, Voice Mail Systems, ACD Systems, Telecommunications Management Tools, cabling infrastructure, video conferencing systems, security systems and E911 systems. * Maintain the availability, reliability, performance and security of video conferencing and security infrastructure, as well as enterprise IPTV, Video-on-Demand and Webcasting systems. Support multicast, iMovie, Cisco, Polycom, Google Hangout and Microsoft Skype for Business video infrastructure and endpoints. * Proactive monitoring of systems and components. Provide support to enterprise digital signage solution, desktop video, and security systems. Perform tuning and capacity planning for the video infrastructure. * Manage the design and implementation of Audio Visual solutions, ensuring operational requirements are met. * Perform lifecycle management activities for portfolio of products and systems. Install major releases and patch updates on all supported platforms. Perform preventative maintenance. * Resolve infrastructure and application incidents. Assist tier 1 support groups by scripting resolutions to repeat incidents. Deliver training to end-users upon installation of new systems. * Participate in product evaluations, system testing and internal certification. Provide On-call and off-hour systems support for scheduled and unscheduled maintenance. Develop and distribute communications regarding best practices, processes, policies, and education. Develop and maintain system architecture and operational support documentation.
MINIMUM QUALIFICATION EDUCATION and EXPERIENCE: Bachelor's degree in engineering, computer science, management information systems, or related field Three or more years of experience in data, voice or video networks (instructional, administrative and security). ADDITIONAL QUALIFICATIONS: Technical certificate/diploma in Telecommunications and 2 - 4 years related experience, or equivalent combination of education and experience Experience working with local area network systems and technical infrastructure communication issues Experience working with network systems and networking principles, data, voice or video Experience working with network software and hardware, data, voice or video Experience working with CCTV security system encoders, decoders and operation Experience with VoIP, QoS protocols, jitter, diagnosing or tuning Quality of Service and bandwidth analysis Experience with configuration and support experience in a complex multi-layered network environment Highline Public Schools 81E23TNE Telecom/Network Engineer (DoTS) Lv23 Page 2 of 5
JOB DESCRIPTION: TELECOM/NETWORK ENGINEER - DoTS Experience with HDMI, Firewire, DisplayPort, Fiber, wireless, and wireless connectivity Experience with IPTV, VOD and network video storage and transport protocols Experience terminating Cat6, POTS, Fiber Experience in Surround Sound Systems Installation ADDITIONAL REQUIREMENTS: Must travel between sites On-call after hours
CONDITION OF EMPLOYMENT: Criminal background clearance Valid Washington State driver’s license and proof of experience Pass a post-hire, pre-employment physical assessment test
KNOWLEDGE OF: Voice and Data communication concepts Telephony Communications via Analog and Digital transmissions CTI, LAN/WAN communications, switches and routers Cisco, Call Manager, Unity Connections, PBX, Voice Mail, Vectoring, VDNs, and Codecs Centrex, LD, DID, POTS, MOE, GigE, DS1/DS3 & Trunking H.323 and SIP Video protocols CCTV Installations - Software, Hardware and Monitoring Security Lock systems, administration and operation TV and Projection Systems Installations Networking Skills Universal remote control programming Microsoft tools: Word, Excel, Outlook, Project and Visio A variety of the field’s concepts, practices and procedures Server administration and networking concepts School board policies and procedures
ABILITY TO: Demonstrate excellent customer service skills including reporting, organization, written and oral communication, and task prioritization that follow project based methodologies Work in a team environment but can be self-directed when necessary Work under tight deadlines and high pressure environments Demonstrate excellent troubleshooting and analytical skills Lead or direct the work of others through local or remote connections, including various venders and equipment suppliers Train end users on equipment operations Maintain telecomm infrastructure at department and remote locations; including upgrades, patches and optimization Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems Analyze, diagnose and troubleshoot a variety of devices, circuitry and software Perform a variety of complicated tasks without direct supervision Operate computers and related software Highline Public Schools 81E23TNE Telecom/Network Engineer (DoTS) Lv23 Page 3 of 5
JOB DESCRIPTION: TELECOM/NETWORK ENGINEER - DoTS Maintain effective working relationships with other people Work collaboratively with school and central office administrators, parents, and community members Demonstrate understanding of and experience with cultural competence Remain flexible to changes in assignments or situations Manage competing priorities in a complex environment Organize activities, set priorities, and follow instructions Comply with district board policies Conduct CCTV Installations - Software, Hardware and Monitoring Administer the installation and interconnectivity of security systems - locks and cameras Comply with school board policies and follow administrative procedures
REPORTING RELATIONSHIP: Reports to the Chief Technology Officer or designee
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to sit and use hands for fine manipulation. The employee is occasionally required to stand and walk, bend neck and back, use hands for repetitive grasping and pushing/pulling, squat, kneel, climb stairs or ladders, reach overhead, knee stand, lift/carry and push/pull. The employee must occasionally lift and/or carry a maximum of 47 pounds. The position requires pushing and/or pulling a maximum force of 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in indoor conditions and regularly works near video display with prolonged exposure to electronic equipment and visual display screens. The employee will occasionally work in outdoor conditions for short periods of time. The noise level in the work environment is usually moderate. The employee must adjust to frequent interruptions in their work schedule. Requires travel throughout the district. Works independently. Requires minimal supervision. Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not intended to include, every possible activity and task performed by every specific employee.
CLASSIFICATION HISTORY Updated by Human Resources as outlined by the Director of Data Integration and Visualization - change job title, 2019-01-28 Updated by Human Resources as outlined by the Chief Technology Officer, 2018.07.03 Updated by Human Resources to add WorkSTEPs physical assessment requirement, 2014.08.28 Transferred to newest format by Human Resources, 2014.01.22 Updated by Human Resources to include district introduction, 2013.10.01 Updated by Human Resources, 2013/08 Updated pay level by Human Resources, 2012/03 Reformatted by Human Resources, 2011/03 Revised by Human Resources, 2011/02 Created/Updated by Human Resources, 2010/05 Highline Public Schools 81E23TNE Telecom/Network Engineer (DoTS) Lv23 Page 4 of 5
JOB DESCRIPTION: TELECOM/NETWORK ENGINEER - DoTS Highline Public Schools, District #401, complies with all federal rules and regulations and does not discriminate in admission, access, treatment, or employment in education programs or hiring practices on the basis of race, creed, religion, color, national origin, age, sex, sexual orientation including gender expression or identity, marital status, honorably-discharged veteran or military status, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. This holds true for all students who are interested in participating in educational programs and/or extracurricular activities. Any person having inquiries should contact: Age Discrimination Act, Americans with Disabilities Act, Affirmative Action, Civil Rights Act (employees), and Title IX: Chief Talent Officer, 206.631.3121, firstname.lastname@example.org; Civil Rights Act: Executive Director of Student Support and Family Engagement, 206.631.3100, 206.631.3100, email@example.com; Section 504 of the Rehabilitation Act- Director of Health and Social Services, 206.631.3011, firstname.lastname@example.org Highline Public Schools 81E23TNE Telecom/Network Engineer (DoTS) Lv23 Page 5 of 5