Tier II Technician (DoTS)
Tier II Technician (DoTS)
Hours Per Day:
Position Type: Regular
Salary: $58,206.00 - $64,908.00
Open Until Filled - To be considered for this position, please submit a
completed online application and upload required documents on or before
Additional Information: Tier II Technician maintains, analyzes, troubleshoots, and repairs or updates
computer systems, hardware and computer peripherals, where assigned.
Please see Job Description for full detail. This position will be located at various
locations across the district.
Check for additional Information
JOB TITLE: TIER II TECHNICIAN (DoTS)
GROUP: Professional/Technical (Non-represented) LEVEL: 13
FLSA STATUS: Non-exempt
WORK DAYS PER FISCAL YEAR: 247 HOLIDAYS: 13
SUMMARY: The position of Tier II Technician Maintains, analyzes, troubleshoots, and repairs or updates computer systems, hardware and computer peripherals at client location or within the Department’s offices. Installs and troubleshoots network hardware and peripherals, where assigned. Documents, maintains, upgrades or replaces software systems according to end user requirements. Primarily supports administrative operations of the District by working directly with the Building Contact, Tier I Technicians, Systems group and networking vendors to achieve the desired result. This position contributes to the fulfillment of the District's Technology Services Goals; the mission of the Technology Services Department is to lead the technology initiatives of HSD while providing a high quality, dynamic technology environment. This manager supports the mission of the District and the Academics and Operations Divisions by providing unparalleled service, comprehensive communications capabilities, and efficient use of resources which empowers students and staff to achieve and perform at their maximum potential.
CONTEXT AND MISSION: Highline Public Schools serves approximately 19,000 students in the communities of Burien, Des Moines, Normandy Park, SeaTac, Boulevard Park and White Center Heights in Washington State. Starting in the fall of 2012, the Highline community came together to develop a four-year strategic plan outlining the community’s bold goals and big dreams for its children. The plan’s promise is that every student in Highline Public Schools is known by name, strength, and need, and graduates prepared for college, career, and citizenship. The collective commitment embodied in the plan is grounded in the community’s deep belief that Highline students are capable of reaching the plan’s ambitious goals and is driven by students’ aspirations for their future. The instructional vision articulated in the plan is organized around Four Pillars that guide professional and organizational practices: - Equitable access to rigorous, standards-based instruction. High-quality instruction for all students. - Results-focused professional learning and collaboration. Investing in our people so they continuously fine-tune their craft and grow in their profession. - Strong partnerships with families and community. Schools can’t do it alone. We are better when students, families, community and educators work hand-in-hand. - A culturally responsive organization. Our diversity is a strength and an asset. We are committed to equity, excellent service for all, and continuous improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Major Programmatic Responsibilities (Oversight, Leadership, Policy-level Decision-Making): ? None. 2. Major Operational Responsibilities (Day-to-Day tasks, Planning, Judgment):
JOB DESCRIPTION: TIER II TECHNICIAN (DoTS) ? Oversees organizational information related to other Tier II Technicians and provides consistent and appropriate feedback to staff when instructed by management or in lieu of management when unavailable. ? Organizes data for reports and meets monthly with management. ? Maintain and operate service repairs in a timely manner, including day-to-day user requests, equipment performance issues, and the operation of equipment at the workstation and network levels. ? Diagnose workstation, printer, copier, and other related equipment problems. ? Optimize workstations for best performance. ? Troubleshoot, support and perform maintenance on workstations and network apparatus. ? Work closely with Help Desk Generalists to resolve issues at remote locations. ? Coordinate work with building staff to meet specifications for computer systems and room use. ? Install network equipment and configure, where appropriate. ? Supervises vendor walk-throughs and installations of network infrastructure. ? Works closely with Systems group to maintain network and workstation health. ? Maintain and operate service repairs in a timely manner, including day-to-day user requests, equipment performance issues, and the operation of equipment at the workstation level. ? Maintain and seek new vendors that will establish high quality service and support of products and services to HSD 3. Legal & Safety Compliance (Federal, State, District, Collective Bargaining Agreements): ? Supports the District’s policies for appropriate web and e-mail use as defined by CIPA (Children’s Internet Protection Act) and COPPA (Children’s Online Privacy Protection Act) compliance regulations. ? Supports the secure use of district electronic records for FERPA (Federal Education Rights and Privacy Act) compliance. ? Follows vendor specifications for equipment parts replacement. ? Periodically review vendor recall notices for impact on District technology and users. 4. Supervision ? None 5. Training: ? Creates and updates troubleshooting documentation and installation/support procedures; Ensures documentation is current and meets quality standards. ? Participates in and conducts technical training programs; Determine training objectives and create training programs including course outlines, handouts, and laboratory exercises. ? Trains school personnel in the use of application software and related hardware. ? Trains IT staff on new procedures and functions. ? Works closely with Tier I, II and Helpdesk personnel to mentor and assist in troubleshooting and diagnosing problems. 6. Communications/District Representation: ? Provides regular and/or daily correspondence to management, peers, Tier I, II and Helpdesk personnel regarding hardware status, updates, security threats, and operation requirements. ? Establishes and maintains relationships with District staff related to job responsibility. ? Improves staff and community communication in the area of technology. ? Communicates status of systems to directors and tech contacts, as appropriate. Highline Public Schools 81R13T2T Tier II Technician Page 2 of 5
JOB DESCRIPTION: TIER II TECHNICIAN (DoTS) ? Represents district at various state-wide meetings and participates in state-wide decisions. ? Updates call tracking tickets to improve cross-account billing. 7. Budgetary Authority: ? None. 8. Technology: ? Intentionally selects and uses the communication tool that is most appropriate for the task; knows when not to use a specific technology. ? Uses core software to address new tasks; performs routine functions using specialized software specific to a department or unit. ? Accesses and/or enters ad hoc information; produces requested reports. ? Models the use of district technology resources in a safe, ethical, and legal manner. ? Fluent knowledge and extensive user of Microsoft and Internet technologies. ? Early adopter of new technologies. 9. Support: ? Supports implementation of enterprise services as assigned by the Director of Technology Services. ? Assists District representatives in the research and implementation of enterprise software. ? Assists Department of Technology Services staff in troubleshooting enterprise systems. 10. Professional Development: ? Attends training, conferences, vendor presentations, district meetings and other activities as needed for professional development. 11. Other Duties: ? Performs related duties and assumes other responsibilities as may be assigned by the Director of Technology Services.
MINIMUM QUALIFICATION: Education and Experience High school diploma or equivalent A+, MCSA/MCSE, Linux, UNIX, Microsoft, Intel, Macintosh, and peripheral training, or similar Three years on the job experience setting up and diagnosing problems related to hardware and software uses One year experience maintaining an enterprise operation consisting of multi-site integrated technologies One year experience supporting enterprise environments and solutions ADDITIONAL REQUIREMENTS: Experience using and applying Internet technologies Familiarity with a variety of the field's concepts, practices, and procedures Familiarity with server administration and networking concepts
PREFERRED QUALIFICATIONS:: Bachelor degree in Computer Science or related field Prior experience working within a K-12 service and support organization Project management experience Licenses/Certification Highline Public Schools 81R13T2T Tier II Technician Page 3 of 5
JOB DESCRIPTION: TIER II TECHNICIAN (DoTS)
CONDITION OF EMPLOYMENT: Criminal background clearance Valid WA State driver’s license and proof of insurance Pass a post hire, pre-employment physical assessment test
KNOWLEDGE OF: Enterprise operations; technology; staff development skills; communication and process skills; project management and coordination skills; people skills; planning skills; supervision skills; problem solving skills; budget skills IBM/compatible microcomputers, LAN/WAN technology, peripherals, software and network apparatus Maintenance of computer network infrastructure at remote sites Supporting and maintaining user account information including rights, security and systems groups School board policies and procedures
ABILITY TO: Communicate effectively verbally and in writing Train and provide work direction to classified staff Operate a microcomputer and related software Maintain effective working relationships with individuals and groups in a multicultural and diverse community Work collaboratively with school and central office administrators, parents, vendors and community members Demonstrate keyboarding skills Remain flexible to changes in assignments or situations Organize activities, set priorities, and follow instructions Perform a variety of complicated tasks working independently, relying on experience and judgment to plan and accomplish goals Demonstrate a helpful attitude and maintain good interpersonal skills Comply with school board policies and follow administrative procedures
REPORTING RELATIONSHIP: Reports to the Chief Technology Officer or designee
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, and walk. The employee is frequently required to bend neck and back, lift and carry, use hands for repetitive grasping and for pushing/pulling. The employee is occasionally required to use hands for fine manipulation; squat, kneel, climb stairs or ladders, reach overhead, lift overhead, crawl, knee stand, push and pull. Specific vision abilities required by this job include close vision, and ability to adjust focus. The employee must frequently lift and/or carry up to 20 pounds and occasionally lift and/or carry a maximum of 64 pounds. The employee is required to push a maximum force of 57 pounds and pull a maximum force of 50 pounds. Anything over the weight limits should be completed with a second or third person or with mechanical assistance.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Highline Public Schools 81R13T2T Tier II Technician Page 4 of 5
JOB DESCRIPTION: TIER II TECHNICIAN (DoTS) While performing the duties of this job, the employee regularly works in indoor conditions and regularly works near video display with prolonged exposure to electronic equipment and visual display screens. The noise level in the work environment is usually moderate. The employee must adjust to frequent interruptions in their work schedule. Requires travel throughout the district. Works independently. Requires minimal supervision.
CLASSIFICATION HISTORY Updated by Human Resources to revise Physical Demands & add physical assessment as a requirement per WorkSteps Study, 2014.08.27 Transferred to newest format by Human Resources, 2014.0303 Updated by Human Resources, 2013/05 Updated pay level by Human Resources, 03/2012 Created by Human Resources, 10/2010 Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not intended to include, every possible activity and task performed by every specific employee. Highline Public Schools 81R13T2T Tier II Technician Page 5 of 5